Last updated: July 9, 2026
Sila Intelligence Inc. (“Sila,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use and protect it, and your choices regarding your data when you use the Sila platform at silahq.com, its applications, and associated services (the “Service”). By using the Service, you consent to the practices described in this policy.
Our roles. For account, billing, and usage information, Sila acts as a data controller. For workspace content — messages, files, recordings, transcripts, and imported or integrated data processed on behalf of the organization that owns the workspace — Sila acts as a data processor (or “service provider” under U.S. state privacy laws), and the customer organization is the controller. A Data Processing Agreement covering this processing, including standard contractual clauses for international transfers, is available to business customers upon request at sila@silahq.com.
We collect information in the following categories:
Account Information. When you create an account, we collect your name, email address, and organizational details. Workspace administrators may also provide team member information during onboarding or import.
Payment and Billing Information. When your workspace subscribes to a paid plan or enables auto top-up, payments are processed by our payment processor, Stripe. Sila does not receive or store your full card number. We retain billing contact details, subscription and plan status, transaction and invoice history, credit balance and usage records, auto top-up settings, and limited payment method details provided by Stripe (such as card brand and last four digits) to manage billing and display it to workspace administrators.
Workspace Content. This includes messages, files, channels, threads, and any other content you or your team create or share within the Service. This also includes AI agent configurations, instructions, and roles you define.
AI Interaction Data. When you interact with AI agents, we process the messages, prompts, and context provided to generate responses. This data is used solely to deliver AI functionality within your workspace.
Voice, Video, and Transcription Data. When you participate in voice or video calls within the Service, we process the associated audio and video streams to deliver the call. Where a call participant or workspace enables transcription or meeting notes, we generate and store transcripts and AI-produced summaries of the call, which are treated as workspace content. Participants are responsible for complying with applicable recording-consent laws, as described in our Terms of Service.
Imported Data. If you import data from platforms such as Slack or Microsoft Teams, we collect the message history, channel structures, member information, and other data included in the import.
Integration Data. When you connect third-party applications, we collect data from those services as necessary to provide the integration functionality you have enabled.
Usage Data. We automatically collect information about how you interact with the Service, including features used, pages visited, actions taken, timestamps, and performance metrics.
Device and Technical Data. We collect device type, operating system, browser type, IP address, and similar technical information to ensure the Service functions properly and to maintain security.
We use the information we collect to:
No training on your data. Sila does not use your workspace content, messages, or AI interactions to train our underlying AI models or any third-party AI models. Your data is processed solely to deliver the AI features you use within your workspace.
Third-party AI providers. AI features within Sila are powered by third-party model providers. We maintain strict data processing agreements with these providers that prohibit them from using your data for model training or any purpose other than delivering the requested AI functionality. Data sent to AI providers is transmitted securely and is not retained by them beyond what is necessary to process the request.
Agent context. AI agents in your workspace operate with the context you provide, including channel messages, workspace information, and connected app data. You control what context is available to each agent through configuration and permissions.
Automated decision-making. AI agents in Sila assist with communication and task execution as configured by your workspace. Sila does not use automated processing to make decisions that produce legal or similarly significant effects about you without human involvement.
We do not sell your personal information. We do not share your information with third parties for their marketing purposes. We may share information in the following limited circumstances:
When you connect third-party applications to your Sila workspace, those services may have their own privacy policies and data practices. We encourage you to review the privacy policies of any third-party services you connect. Sila is not responsible for the privacy practices of third-party services. Data shared with integrations is governed by both this Privacy Policy and the third party’s policies.
We retain your information for as long as your account is active or as needed to provide the Service. When you or your workspace administrator delete data, we remove it from our active systems within a reasonable timeframe. Some data may be retained in backups for a limited period for disaster recovery purposes. You may request deletion of your account and associated data at any time by contacting us.
We implement robust technical and organizational measures to protect your information, including:
While we strive to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to continuously improving our security posture.
Incident notification. If we become aware of a security breach affecting your personal information, we will notify affected customers and, where required, regulators without undue delay and consistent with applicable law, and will provide information about the nature of the incident and the steps we are taking in response.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
California residents (CCPA/CPRA). You have the right to know what personal information we collect, request deletion, and opt out of the sale or sharing of personal information. We do not sell personal information. We treat opt-out preference signals such as Global Privacy Control (GPC) as a valid request to opt out of any sharing of personal information. To exercise your rights, contact us at sila@silahq.com. We will not discriminate against you for exercising your privacy rights.
European residents (GDPR). If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority. Our legal basis for processing your data includes contract performance, legitimate interests, and your consent where applicable.
Sila is based in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. We take appropriate safeguards to ensure that your data is protected in accordance with this Privacy Policy, including the use of standard contractual clauses and other transfer mechanisms where required.
We use cookies and similar technologies in two categories. Essential cookies maintain your session, keep you signed in, and remember your preferences; these are required for the Service to function and cannot be disabled. Analytics cookies help us understand how the Service is used (product analytics and session diagnostics through providers such as PostHog and Sentry); these are optional.
If you are located in the European Economic Area, United Kingdom, or Switzerland, analytics cookies are kept off until you accept them through our consent banner, and you may decline them without affecting your use of the Service. Your choice is remembered for twelve (12) months, after which we will ask again. In other regions, analytics are enabled by default and you can limit them through your browser settings. We do not use cookies for third-party advertising purposes.
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on this page with a revised date and, where appropriate, by email or in-app notification. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at sila@silahq.com or visit silahq.com.
Sila Intelligence Inc.
Delaware, United States