Last updated: September 7, 2026
Sila Intelligence Inc. (“Sila,” “we,” “us,” or “our”) is committed to being clear about how we handle your information. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have when you use the Sila platform at silahq.com, its applications, and associated services (the “Service”). By creating an account or signing in, you accept the practices described in this policy.
The short version. Sila is free to use. What makes that possible is that content on the Free plan — your messages, files, agent runs, imported data, and the data agents access through the apps you connect — is retained and used to train and improve AI systems, including through licenses to a limited number of AI development partners. Organizations that need their data kept private can choose the Enterprise plan, where workspace content is used only to provide the Service and is never used for training or shared with partners. Section 4 explains this in detail, and Section 9 explains your rights and choices.
Our roles. For account, billing, and usage information, Sila acts as a data controller. On the Enterprise plan, for workspace content — messages, files, recordings, transcripts, agent runs, and imported or integrated data processed on behalf of the organization that owns the workspace — Sila acts as a data processor (or “service provider” under U.S. state privacy laws), and the customer organization is the controller. On the Free plan, because Sila also uses workspace content for the purposes described in Section 4, Sila acts as an independent controller (or “business”) for that content. A Data Processing Agreement covering Enterprise processing, including standard contractual clauses for international transfers, is available to Enterprise customers upon request at sila@silahq.com.
We collect information in the following categories:
Account Information. When you create an account, we collect your name, email address, and organizational details. Workspace administrators may also provide team member information during onboarding or import.
Workspace Content. This includes messages, files, groupchats, threads, and any other content you or your team create or share within the Service. This also includes AI agent configurations, instructions, skills, and roles you define.
AI Interaction Data. When you interact with AI agents, we process the messages, prompts, and context provided to generate responses, and we keep those interactions and the responses generated. How this data is used depends on your plan, as described in Section 4.
Agent Run Data. When an AI agent runs on your behalf, we record the run: the prompt and context it received, the steps it took and the tools it used, the files, code, documents, and other artifacts it produced, the applications and websites it accessed, and related screen activity and logs.
Voice, Video, and Transcription Data. When you participate in voice or video calls within the Service, we process the associated audio and video streams to deliver the call. Where a call participant or workspace enables transcription or meeting notes, we generate and store transcripts and AI-produced summaries of the call, which are treated as workspace content. Participants are responsible for complying with applicable recording-consent laws, as described in our Terms of Service.
Imported Data. If you import data from platforms such as Slack or Microsoft Teams, we collect the message history, groupchat structures, member information, and other data included in the import.
Connected App Data. When you connect a third-party application (for example email, calendars, documents, code repositories, browsers, or messaging tools), we store the credentials needed to keep that connection active and we collect the data from that application that you or your agents access through Sila. Data obtained through some platforms is subject to additional restrictions described in Section 4.
Usage Data. We automatically collect information about how you interact with the Service, including features used, pages visited, actions taken, timestamps, and performance metrics.
Device and Technical Data. We collect device type, operating system, browser type, IP address, and similar technical information to ensure the Service functions properly and to maintain security.
Consent Records. When you accept our Terms of Service and this Privacy Policy, we record the version accepted, the time, and technical details of the device used, so that we can demonstrate your acceptance.
We use the information we collect to:
Free plan. The Free plan is offered at no charge because the content created on it helps advance AI. On the Free plan, Sila retains and may use your Workspace Content, AI Interaction Data, Agent Run Data, Voice, Video, and Transcription Data, Imported Data, and Connected App Data (together, “Free Plan Content”) to operate and improve the Service and to develop, train, fine-tune, evaluate, and improve AI models, agents, datasets, benchmarks, and related systems. Sila may also license or otherwise make Free Plan Content available to a limited number of AI development partners — organizations that research, build, and train AI models — for those same purposes. We do this only under written agreements that require partners to safeguard the data, restrict its use to AI research and development, and prohibit its use for advertising, for building profiles of individuals, or to contact you. Before making Free Plan Content available to partners, we apply reasonable measures to remove or reduce direct identifiers such as email addresses, phone numbers, and credentials; because much of this content is free-form, we cannot guarantee that every piece of personal information is removed.
Enterprise plan (Enterprise Data Protection). On the Enterprise plan, Sila uses workspace content only to provide, secure, and support the Service. Enterprise content is never used to train or improve AI models, is never licensed or made available to AI development partners, and is processed under a Data Processing Agreement with retention controls chosen by the customer. Enterprise Data Protection is available by contacting our team at sila@silahq.com and is priced separately, as described on our pricing page.
Moving between plans. Enterprise Data Protection applies to content submitted from the effective date of your Enterprise agreement forward. Content submitted while on the Free plan remains subject to the Free plan terms above, and content already incorporated into training datasets, derived models, or partner deliveries cannot be recalled.
Platform restrictions. Where a third-party platform’s terms restrict how data obtained through its APIs may be used, we follow those terms even on the Free plan. In particular, data obtained through Google APIs is handled in accordance with the Google API Services User Data Policy, including its Limited Use requirements: it is used only to provide the features you have enabled, is not used to develop, improve, or train generalized AI or machine-learning models, and is not transferred to AI development partners. Comparable restrictions apply to data obtained through other platforms whose terms prohibit such use.
Third-party AI providers. AI features within Sila are powered by third-party model providers that generate responses on our behalf. We maintain data processing agreements with these providers that prohibit them from using your data for their own model training or any purpose other than delivering the requested AI functionality. This is separate from, and narrower than, the AI development partner program described above. Data sent to AI providers is transmitted securely and is not retained by them beyond what is necessary to process the request.
Agent context. AI agents in your workspace operate with the context you provide, including groupchat messages, workspace information, and connected app data. You control what context is available to each agent through configuration and permissions.
Automated decision-making. AI agents in Sila assist with communication and task execution as configured by your workspace. Sila does not use automated processing to make decisions that produce legal or similarly significant effects about you without human involvement.
We share information only as described in this section, and we never share information with third parties for their own marketing. Under certain U.S. state privacy laws, making Free Plan Content available to AI development partners in exchange for consideration may be considered a “sale” or “sharing” of personal information, and we treat it as such for the purpose of your rights under those laws (see Section 9). We do not sell or share Enterprise plan content, account information, billing information, or any personal information of individuals we know to be under 16.
When you connect third-party applications to your Sila workspace, those services have their own privacy policies and data practices. We encourage you to review the privacy policies of any third-party services you connect. Sila is not responsible for the privacy practices of third-party services. Data shared with integrations is governed by both this Privacy Policy and the third party’s policies.
On the Free plan, data that you or your agents access through a connected application becomes part of Free Plan Content and is subject to Section 4, except where the platform’s own terms restrict that use. Connected applications often contain information about other people, such as colleagues, customers, and contacts. By connecting an application you confirm that you are authorized to do so under your organization’s policies and the platform’s terms, and that you have any permissions needed for the data to be used as described in this policy. You can disconnect an application at any time from your workspace settings, which stops further collection from it.
Free plan. We retain Free Plan Content for as long as it is needed for the purposes described in Section 4, which may extend beyond the closure of your account. When you delete content or close your account, we remove it from the live Service within a reasonable timeframe and stop using it in new training runs and partner deliveries going forward. Copies that have already been incorporated into training datasets, derived models, or completed partner deliveries cannot be recalled. Some data may be retained in backups for a limited period for disaster recovery purposes.
Enterprise plan. We retain workspace content for as long as your agreement is active or as directed by your organization. Enterprise customers may configure retention periods, and on termination we make data available for export and then delete it in accordance with the Data Processing Agreement.
Account, usage, and consent records. We retain account and usage information for as long as your account is active and thereafter as needed for legal, security, and accounting purposes. We keep the record of your acceptance of these terms for as long as needed to demonstrate compliance, including after your account is deleted. You may request deletion of your account and associated data at any time by contacting us.
We implement robust technical and organizational measures to protect your information, including:
While we strive to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to continuously improving our security posture.
Incident notification. If we become aware of a security breach affecting your personal information, we will notify affected customers and, where required, regulators without undue delay and consistent with applicable law, and will provide information about the nature of the incident and the steps we are taking in response.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at sila@silahq.com. We may need to verify your identity before acting on a request. We will not discriminate against you for exercising your privacy rights.
Opting out of AI partner sharing (all users). If you use the Free plan and do not want your Free Plan Content made available to AI development partners, email us with the subject line “Do Not Sell or Share” or use the “Your Privacy Choices” link in our website footer. We will stop making your content available to partners going forward. Because the Free plan is offered in exchange for this data use, we may then offer you the choice of re-enrolling in the Free plan data program or moving to a plan on Enterprise Data Protection terms.
California residents (CCPA/CPRA). You have the right to know what personal information we collect and how it is used and shared, to request its deletion or correction, to opt out of the sale or sharing of your personal information, and to limit the use of sensitive personal information. On the Free plan, making Free Plan Content available to AI development partners may constitute a “sale” or “sharing” of personal information under California law; you may opt out as described above. We treat opt-out preference signals such as Global Privacy Control (GPC) as a valid request to opt out of sale and sharing for the browser or device sending the signal. We do not knowingly sell or share the personal information of consumers under 16.
Notice of financial incentive (California). The Free plan is a financial incentive under California law: you receive the Service at no charge in exchange for the data use described in Section 4. You opt in by checking the acceptance box when you create an account or sign in, and you may withdraw at any time by opting out as described above. We estimate the value of a Free plan user’s data to be approximately equal to the cost of providing the Free plan to that user, which we calculate from our per-user infrastructure, model-inference, storage, and support costs.
European Economic Area, United Kingdom, and Swiss residents (GDPR). Our legal basis for using Free Plan Content to train AI and for making it available to AI development partners is your consent, which you give by checking the acceptance box when you create an account or sign in. You may withdraw that consent at any time by contacting us; withdrawal does not affect the lawfulness of processing carried out before it, and after withdrawal we will stop using your content for those purposes going forward while you continue to use the Service. Our legal bases for our other processing are performance of our contract with you, our legitimate interests in operating, securing, and improving the Service, and compliance with legal obligations. You also have the right to lodge a complaint with your local supervisory authority.
Sila is based in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers and, on the Free plan, our AI development partners operate. We take appropriate safeguards to ensure that your data is protected in accordance with this Privacy Policy, including the use of standard contractual clauses and other transfer mechanisms where required.
We use cookies and similar technologies in two categories. Essential cookies maintain your session, keep you signed in, and remember your preferences; these are required for the Service to function and cannot be disabled. Analytics cookies help us understand how the Service is used (product analytics and session diagnostics through providers such as PostHog and Sentry); these are optional.
If you are located in the European Economic Area, United Kingdom, or Switzerland, analytics cookies are kept off until you accept them through our consent banner, and you may decline them without affecting your use of the Service. Your choice is remembered for twelve (12) months, after which we will ask again. In other regions, analytics are enabled by default and you can limit them through your browser settings. We do not use cookies for third-party advertising purposes.
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children, and we do not knowingly include content from children in training datasets or partner deliveries. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on this page with a revised date and, where appropriate, by email or in-app notification. If a change would materially expand how we use content we have already collected, we will provide at least thirty (30) days’ advance notice and will not apply that change to previously collected content unless you affirmatively accept it. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at sila@silahq.com or visit silahq.com.
Sila Intelligence Inc.
Delaware, United States